BUSINESS ENGLISH COURSE 1
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Course Content
Lesson 1: Introducing Yourself to Colleagues and Your Manager
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Lesson 2: Asking About Your Role and Responsibilities
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Lesson 3: Giving Simple Work Updates to Your Manager
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Lesson 4: Asking for Clarification at Work
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Lesson 5: Requesting Help with a Task
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Lesson 6: Giving and Receiving Simple Instructions
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Lesson 7: Scheduling, Confirming, and Changing Meetings
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Lesson 8: Requesting a Deadline Extension
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Lesson 9: Following Up with Clients or Suppliers
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Lesson 10: Explaining Products or Services to Clients
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Lesson 11: Talking About Prices, Payments, and Invoices
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Lesson 12: Dealing with Delays and Late Deliveries
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Lesson 13: Apologising for Mistakes and Work Errors
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Lesson 14: Handling Customer Complaints Politely
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Lesson 15: Dealing with Angry or Difficult Clients
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Lesson 16: Talking About Technical or Equipment Problems
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Lesson 17: Making Polite Requests by Email or Message
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Lesson 18: Writing Short Professional Emails and Messages
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Lesson 19: Taking and Leaving Messages on the Phone
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Lesson 20: Reporting Problems and Solutions to a Manager
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